Clinic management software for primary and medium clinics
Every service charged where it happens, a drug window that will not release medicine until the visit is paid, and any patient found in seconds by name, phone or card number. Built for Ethiopian private clinics — on the Ethiopian calendar, with Telegram booking and the HMIS return included.
The problems we hear from clinic owners
Money lost between the room and the cashier
An injection given, a dressing changed, a test added at the last minute — when the charge depends on someone remembering at the end of the visit, some of it never reaches the bill.
Cards that cannot be found
A missing or misfiled card means the history is taken again, tests are repeated and the patient waits while someone searches the shelves.
A waiting room nobody can see
Who is next, who has waited longest, who has paid — on paper, nobody knows until a patient complains.
Stock-outs, expiry and the inspector
Expired medicine on the shelf is waste on a good day and a closure on a bad one. Bin cards that do not match the shelf will not satisfy an inspector.
Chronic patients who do not come back
Hypertension and diabetes are repeat-visit conditions. Each missed review is a patient getting worse, and a visit your clinic did not have.
The HMIS report nobody has time for
Private clinics are expected to report too, and the monthly tally from registers falls to whoever is least busy.
What you get on day one
Charged where it happens
Services and consumables selected in the room become the invoice line — one balance per visit, however many counters the patient passes.
No medicine leaves unpaid
The pharmacy will not release medicine until the visit is paid, and each cashier closes their shift with a Z-report by payment channel.
Any patient in seconds
Find a patient by name, phone or card number, with a duplicate warning at registration — one record per person, with every visit on it.
Start small, add as you grow
Start with the core — front desk, charting, billing, staff and reports — and switch on lab, pharmacy, inventory or insurance when you need them.
The modules clinic owners use
Every facility gets the core. Add-ons are switched on only where you need them.
Front Desk & Patient Flow
One screen for the whole front desk, and a live board showing where every patient is.
- Single-screen front desk: find patient, register, check in, take card fee
- Live queue board showing everyone in the building, where they are, how long they have waited, and what they owe
- Waiting-room display that calls queue numbers, never names
- View your own queue or the whole facility's day
Patient Management
One record per person, findable in seconds and hard to duplicate by accident.
- Patient registration with card numbers
- Fast patient lookup by name, phone, or card number
- Duplicate-patient warning at registration, and merging when one slips through
- Age-only registration with an estimated date of birth, kept distinct from a documented one
Appointments & Booking
Booking against real staff availability, including requests patients raise themselves.
- Appointment scheduling with staff availability
- Public online booking page for patients
- Booking through Telegram — patients find the facility, book, reschedule or cancel in a Mini App
- Booking request review — accept and schedule, or decline
Consultation & Clinical Records
Structured charting the facility shapes itself, filled in during the consultation.
- Digital patient charts
- Diagnoses with ICD-10 coding
- Prescriptions checked for interactions, dose and allergies before they are saved
- Vitals and clinical data captured before the doctor sees the patient
Laboratory
Ordering from the room, a worksheet for the bench, and results that keep their corrections.
- Lab test catalogue with order sets and STAT / urgent / routine priority
- Lab worksheet — technicians see their day's work in one list
- Barcoded specimen labels and scan-to-receive
- Results straight from analysers (ASTM and HL7)
Pharmacy
A dispensing window that knows the prescription, the stock and whether the visit is paid.
- Prescription queue by patient visit
- Dispensing with stock deduction, pricing, and the earliest-expiring batch picked first
- Partial supply, substitution, cancellation
- Over-the-counter sales at the drug window
Billing & Payments
One balance per visit, however many counters and bills it passed through.
- Invoicing and payment recording
- One consolidated balance per visit, even when several bills are raised
- Separate pharmacy and clinical cash counters, each seeing only its own money
- Point-of-sale register with barcode scan, product grid, and running ticket
Inventory & Stock
Purchasing, receiving and consumption in one ledger, so the screen matches the shelf.
- Products, categories, variants, suppliers
- Buy by the box, sell by the piece
- Purchase orders, goods receipts and supplier returns
- Batches and expiry, issued earliest-expiry first
Notifications
Telegram, WhatsApp, SMS and push from your own templates, with proof of what arrived.
- Appointment reminders and facility messages
- Telegram, WhatsApp, SMS, and mobile push
- Editable message templates
- Quiet hours
HMIS & Surveillance
The national returns a facility is legally required to file, produced from the work already recorded.
- Monthly, quarterly and annual HMIS service return on the official reporting calendar
- OPD and IPD disease returns by sex and age band
- DHIS2 export keyed by FMOH indicator code
- Notifiable-disease alerts and the weekly IDSR return
A clinic visit, the way it should run
- 01
Book or walk in
Patients book on Telegram or your booking page, or walk in — both join the same queue.
- 02
Register and check in
The front desk finds or registers the patient, checks them in and takes the card fee on one screen.
- 03
Vitals and triage
Vitals are taken before the doctor sees the patient, and acuity can reorder the queue.
- 04
Consultation
The doctor charts, diagnoses with ICD-10, orders tests and prescribes — each order raises its charge.
- 05
Lab and pharmacy
The lab works from its worksheet; the pharmacy dispenses once the visit is paid.
- 06
Pay and follow up
One balance for the visit; the next appointment and its reminder are set before the patient leaves.
What clinic owners ask us
Can we start with just the front desk and billing, and add lab and pharmacy later?
Yes. Laboratory, Pharmacy, Inventory, Insurance, Triage and others are add-on modules, switched on per facility when you need them.
Does it use the Ethiopian calendar?
Yes. The Ethiopian calendar and time are used throughout, or Gregorian for anyone who prefers it.
Can patients book online?
Yes — through a public booking page and through Telegram, where patients can book, reschedule or cancel. You accept or decline each request.
Will it produce our HMIS report?
It produces the monthly, quarterly and annual HMIS service return, the OPD disease return and a DHIS2 export keyed by FMOH indicator code, in Word and Excel. It exports; it does not submit to DHIS2 for you.
Can we bring our old patient list?
Yes. Bulk import from Excel or CSV, reviewed before anything is written, with rollback of a batch.
Can a receptionist see diagnoses?
Only if their role allows it. Roles are defined by your clinic, and every action is logged.
What does it cost to set up?
Pricing is per facility and depends on the modules you switch on. Our setup cost calculator prices the devices, network and hosting in birr, and a demo gets you a quote.
The research behind this page
What actually drives outpatient satisfaction in Ethiopia
Pooled satisfaction with outpatient care in Ethiopian public hospitals is 61.95%. The meta-analysis findings are not what most clinics assume: getting all your prescribed drugs and having your privacy respected outweigh almost everything else.
Missed appointments in Ethiopia are a clinical failure, not an empty chair
39.2% of hypertensive patients in South Gondar follow-up clinics missed their appointments. In HIV care, 93% of patients lost to follow-up disappeared within six months. The Ethiopian evidence measures the harm, not the lost revenue.
EMR in Ethiopia: adoption is not the hard part, use is
Roughly half the Ethiopian health workers who have an EMR in front of them use it. The evidence points squarely at training, manuals and management — not at software features — and the paper baseline being replaced is worse than most comparisons assume.
The chronic caseload private clinics actually see
Self-reported non-communicable disease in Addis Ababa runs at 11.5% of adults. Among Ethiopians already diagnosed with type 2 diabetes, pooled hypertension prevalence is 55%. This is recurring, appointment-driven care — the kind paper registers handle worst.
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Walk one of your visits through it
Bring a real patient journey — registration, consultation, lab, dispensing, payment — and we will run it through the system with you on a call.