FEATURES
Everything the system does
207 features in 9 areas. Every facility gets the core; add-ons are switched on only where you need them. Open any row to see what is in it.
The patient journey
Registration, booking, arrival and the queue — everything that happens before a clinician opens the record.
Patient ManagementOne record per person, findable in seconds and hard to duplicate by accident.7 features
- Patient registration with card numbers
- Fast patient lookup by name, phone, or card number
- Duplicate-patient warning at registration, and merging when one slips through
- Age-only registration with an estimated date of birth, kept distinct from a documented one
- Allergies, problem list and vaccination card on every patient
- Full patient history in one place
- Online self-registration form patients can fill before arriving
Front Desk & Patient FlowOne screen for the whole front desk, and a live board showing where every patient is.5 features
- Single-screen front desk: find patient, register, check in, take card fee
- Live queue board showing everyone in the building, where they are, how long they have waited, and what they owe
- Waiting-room display that calls queue numbers, never names
- View your own queue or the whole facility's day
- Walk-ins and scheduled patients handled the same way
Appointments & BookingBooking against real staff availability, including requests patients raise themselves.6 features
- Appointment scheduling with staff availability
- Public online booking page for patients
- Booking through Telegram — patients find the facility, book, reschedule or cancel in a Mini App
- Booking request review — accept and schedule, or decline
- Waitlist
- Double-booking prevention
Patient PortalPatients read their own bills, visits, results and medicines — only what the facility switches on.4 features
- Sign-in by phone number and one-time SMS code
- Bills, visits, verified results and medicines, each switchable per facility
- Pay a bill from the phone, including by sending proof of a bank transfer
- Invoices and receipts sent as PDFs in Telegram
Clinical work
Consultation, triage, specialty charting and pharmacy, all recorded against the same visit.
Consultation & Clinical RecordsStructured charting the facility shapes itself, filled in during the consultation.9 features
- Digital patient charts
- Diagnoses with ICD-10 coding
- Prescriptions checked for interactions, dose and allergies before they are saved
- Vitals and clinical data captured before the doctor sees the patient
- Custom form templates the facility designs itself
- Consent records, signed and never edited
- Second-opinion consults between colleagues
- Digitally signed medical certificates and sick notes, checkable by QR code
- Attach photos, scans, and documents
TriageAdd-onSickest first: an acuity score that reorders the queue, on a protocol the facility configures.4 features
- Configurable triage levels, danger signs and age-banded vital-sign ranges
- Ready-made ETAT+ and five-level presets
- Queue reordered by acuity, not arrival time
- Triage on the phone as well as the desktop
Specialty ChartingSpecialty packs that install the forms, diagnoses and service catalogue a department needs.5 features
- Ophthalmology, cardiology, dermatology and psychiatry packs
- Specialty diagnosis menus and examination forms
- Dental: tooth chart with history, per-tooth procedures, periodontal charting and treatment plans that turn into bills
- WHO growth charts with z-scores for children
- Image viewer for X-ray and ultrasound exports, with before-and-after comparison
PharmacyAdd-onA dispensing window that knows the prescription, the stock and whether the visit is paid.8 features
- Prescription queue by patient visit
- Dispensing with stock deduction, pricing, and the earliest-expiring batch picked first
- Partial supply, substitution, cancellation
- Over-the-counter sales at the drug window
- Accepts prescriptions written elsewhere, and prints a QR-checkable prescription for medicines not in stock
- Will not release medicine until the visit is paid
- Controlled-drug register, pharmacist interventions and compounding records
- RRF and IFRR logistics reports
Video ConsultationsAdd-onA consultation over video is still a visit — booked, charted and billed like any other.3 features
- Waiting board and join links for patient and clinician
- Works without a video provider account, or with the one you already use
- No-show record for video appointments
Diagnostics
Laboratory, imaging and blood bank — ordered from the room, worked from a list, and reported back to the chart.
LaboratoryAdd-onOrdering from the room, a worksheet for the bench, and results that keep their corrections.9 features
- Lab test catalogue with order sets and STAT / urgent / routine priority
- Lab worksheet — technicians see their day's work in one list
- Barcoded specimen labels and scan-to-receive
- Results straight from analysers (ASTM and HL7)
- Critical-value call log with read-back and clinician acknowledgement
- Preliminary, final, and corrected results, with corrections tracked and originals kept
- Culture & sensitivity, histopathology and a cumulative antibiogram
- Internal quality control with Westgard rules
- Requests to and from other facilities
Radiology & ImagingAdd-onA modality worklist that runs scan, report and verify, and lands the impression in the chart.5 features
- Imaging study catalogue tied to priced services
- Accession numbers and a modality worklist
- Pre-procedure checklist
- Scan → report → verify, with the signed impression returned to the chart
- Connects to an Orthanc PACS
Blood BankAdd-onFrom donor to transfusion, with compatibility checked by the system rather than by memory.5 features
- Donor register with computed eligibility
- Collections held in quarantine until screening is complete and non-reactive
- Stock board by blood group and component
- ABO/Rh compatibility enforced on every issue
- Cross-matching, transfusion observations, reactions and emergency release
Inpatient and acute care
Wards, theatre, the emergency department and the services that keep a hospital running.
Inpatient WardsAdd-onWards, beds and the stay itself — from the admission waiting list to the discharge clearance.7 features
- Ward board with bed census and patients waiting for a bed
- Admissions, transfers and discharges, with the bed charged per night
- Medication administration record (MAR) with dose slots, holds and witnessed controlled drugs
- Nursing observations, progress notes and rounds list, sickest first
- Fluid balance, neuro and other ward charts the facility can edit
- Liaison desk: admission requests, discharge clearance and social services
- Readings from bedside monitors, waiting for a nurse to accept
Operating TheatreAdd-onSessions, case booking and a WHO safety checklist the system actually enforces.5 features
- Procedure catalogue tied to priced services
- Theatre sessions and case booking with clash checks
- WHO surgical safety checklist: consent and sign-in, time-out, sign-out
- Theatre register with its four times, and a recovery board
- Perioperative record sheets
Emergency DepartmentAdd-onA tracking board for the ED, with dispositions that admit, refer or discharge in one step.4 features
- ED tracking board by zone and bay, sickest first
- Attending clinician and door-to-doctor time
- Dispositions that admit to a ward, refer out, or discharge
- Built on triage, so acuity carries through
Support ServicesAdd-onThe kitchen, the cleaners, the mortuary and the ambulance — each with its own list.5 features
- Dietary: clinical diets and the kitchen tray list, with food allergies and nil-by-mouth
- Housekeeping: a vacated bed is released only when its clean is done
- Mortuary register with chain of custody and recorded release
- Ambulance fleet, dispatch and call log with response times
- Trips and stays charged through the normal bill
Public health programmes
The national registers health centres and programme sites keep — maternity, immunisation, chronic care, HIV, TB and more.
Maternity & Child HealthAdd-onFrom antenatal care to growth monitoring, with or without a labour ward.6 features
- Labour and delivery with the partograph
- Newborn record and birth notification
- Postnatal care, IMNCI and growth monitoring
- Acute-malnutrition programmes
- Comprehensive abortion care
- Ethiopian EPI schedule with due and missed doses on the vaccination card
Sexual & Reproductive HealthAdd-onThe registers a youth-friendly service keeps, including work done away from the building.4 features
- Family planning and antenatal care visits
- HIV testing and counselling, and STI cases
- Counselling sessions and the youth client profile
- Community outreach recorded without a visit or a bill
Chronic Care (NCD)Add-onRegisters for long-term conditions, with follow-up and control tracked per patient.4 features
- Hypertension, diabetes, asthma/COPD, cardiovascular, kidney, epilepsy and cancer registers
- Follow-up visits with control status
- WHO cardiovascular risk assessment
- Opportunistic NCD screening and cervical cancer screen-and-treat
HIV Care & ARTAdd-onThe ART clinic on one record: enrolment, follow-up, viral load and the cohort report.6 features
- Enrolment with the unique ART number, and ART initiation
- Follow-up form, regimen and status changes
- Viral-load loop with enhanced adherence counselling
- Differentiated service delivery models and defaulter tracing
- PMTCT and HIV-exposed infant follow-up, PrEP and PEP
- Cohort report
TB & LeprosyAdd-onThe unit TB register and treatment cards, with results flowing in from the lab when you have one.6 features
- Presumptive TB register and unit TB register with the TB number
- TB and DR-TB treatment cards, and the DOT card
- Contact screening and TB preventive therapy
- Defaulter tracing and transfer in / out
- Leprosy register with disability grading
- TB cohort report
Rehabilitation & Palliative CareAdd-onPhysiotherapy episodes and palliative care, assessed, billed and followed up.4 features
- Rehabilitation episodes with assessments (Barthel, FIM, muscle testing)
- Billed therapy sessions, assistive products and prosthetics
- Palliative enrolment, home visits with symptom scoring, and advance care planning
- Opioids on the WHO ladder and bereavement follow-up
Money and stock
Charges raised where care happens, and stock drawn down by the same event that bills for it.
Billing & PaymentsOne balance per visit, however many counters and bills it passed through.9 features
- Invoicing and payment recording
- One consolidated balance per visit, even when several bills are raised
- Separate pharmacy and clinical cash counters, each seeing only its own money
- Point-of-sale register with barcode scan, product grid, and running ticket
- Cashier shifts with a closing Z-report by payment channel
- Discounts, fee waivers and late penalties within limits the facility sets
- Patient deposits, refunds and a running bill for inpatients
- Service cards and packages sold at one price, with usage tracking
- Payment proof capture
Insurance & ClaimsAdd-onThe payer and patient share split on the bill, and claims batched per payer.3 features
- Payers, plans and patient coverage
- Line-by-line split between what the payer and the patient owe
- Claims batched per payer, with remittances posted as payments
Inventory & StockAdd-onPurchasing, receiving and consumption in one ledger, so the screen matches the shelf.9 features
- Products, categories, variants, suppliers
- Buy by the box, sell by the piece
- Purchase orders, goods receipts and supplier returns
- Batches and expiry, issued earliest-expiry first
- Transfers between stores and branches
- Stocktakes, adjustments and bulk corrections
- Bin cards and Model 22 vouchers
- Consumables used per patient visit, deducted automatically
- Reorder alerts
Your team
Rosters, credentials, attendance and Ethiopian payroll for the people running the facility.
Staff & HRWho works when, who is on leave, who is licensed, and who actually turned up.7 features
- Staff profiles, departments and specialties
- Which staff treat patients and which do not
- Shift scheduling, coverage gaps and the on-call rota
- Leave types and balances, and time-off requests
- Licences and credentials, with an expiry list
- Attendance tracking, with fingerprint/biometric device support
- Bulk staff import from a spreadsheet
PayrollAdd-onEthiopian tax brackets, loans and payslips — run from the attendance you already have.5 features
- Salary components, allowances, deductions
- Ethiopian tax brackets
- Staff loans and advances
- Payroll runs and payslip generation
- Staff can view their own payslips
Reporting and dashboards
What the day produced — for management, for clinicians, and for the returns the Ministry of Health asks for.
Reports & AnalyticsClinical, financial and operational reporting — for one site or every branch side by side.6 features
- Financial, clinical, operational, and queue reports
- Lab, pharmacy, inpatient, imaging, referral and consult reports
- Morbidity reporting (conditions by age band and sex)
- Every branch side by side over the same period
- Excel export
- Clinicians see their own performance figures
HMIS & SurveillanceThe national returns a facility is legally required to file, produced from the work already recorded.5 features
- Monthly, quarterly and annual HMIS service return on the official reporting calendar
- OPD and IPD disease returns by sex and age band
- DHIS2 export keyed by FMOH indicator code
- Notifiable-disease alerts and the weekly IDSR return
- Word and Excel exports
DashboardsA different home screen per role, arranged by the person who has to use it.3 features
- Home screen tailored to each role — receptionist, nurse, doctor, pharmacist, and manager each see different things
- Staff can move, resize, and hide widgets
- Facility-wide templates a manager can set for a role
Platform
The parts that hold across branches: messaging, privacy, data exchange, AI assistance, mobile and localisation.
NotificationsTelegram, WhatsApp, SMS and push from your own templates, with proof of what arrived.5 features
- Appointment reminders and facility messages
- Telegram, WhatsApp, SMS, and mobile push
- Editable message templates
- Quiet hours
- Delivery log showing what was sent and whether it arrived
Multi-Branch & Multi-FacilitySeveral facilities on one system, separated by default and administered from one place.5 features
- Multiple facilities on one system, fully separated
- Branches, departments, wards, rooms, and chairs
- Per-facility operating hours, settings and branding
- Referral directory and referral letters in both directions
- Central administration console
Security & PrivacyEach role sees only its own work, and every action carries a name and a timestamp.6 features
- Role-based access — each staff member sees only what their job needs
- Facility-defined custom roles
- Sensitive charts (HIV, mental health, confidential SRH) sealed, with break-the-glass access
- Access monitoring that flags unusual record reads
- Full audit trail of who did what
- Two-factor sign-in, lockout after failed attempts, and idle screen lock
Data ExchangeRecords that can leave the building in a standard shape when the patient or the system needs them to.4 features
- FHIR R4 read access to patients, encounters, observations, results and prescriptions
- Clinical documents in and out as CDA
- E-prescriptions an outside pharmacy can verify
- Client registry with Fayda national ID
Bringing Your Records OverStart with your history, not an empty system.3 features
- Bulk patient and staff import from Excel or CSV
- Visit history import, matched to whatever layout your register uses
- Review before anything is written, and roll back a batch
AI AssistantAdd-onCoding suggestions and note-taking shortcuts that keep the clinician in the chair.4 features
- Diagnosis code suggestions
- Reusable text snippets for faster note-taking
- Clinical chat assistant
- Automated insights
Mobile AppThe facility in a pocket for staff, and still readable when the connection drops.9 features
- Patients, appointments, queue and triage on the phone
- Invoices, payments, and payment proof capture
- Medical records and lab results
- Field screens for postnatal and growth-monitoring visits
- Booking request triage
- Stock lookup and price list
- Payslips
- Reports and analytics
- Works offline for viewing
LocalisationBuilt for Ethiopian health facilities rather than translated for them.3 features
- Ethiopian calendar and time throughout, or Gregorian per person
- Ethiopian tax and payroll rules
- MOH facility tiers, national forms and the national reporting calendar
Not every facility needs every feature
A three-room general practice, a health center and a hospital with a theatre switch on very different parts of this list. Tell us how your facility runs and we will show you the part you would actually use — and what it costs.